FAQ
Frequently Asked Questions:
Q: What is Palbox?
A: Palbox is a way to bring gifts and the best of Palestinian products to your door on a regular basis without having to shop all over the Internet and without having to worry about when to reorder. It's also a way to provide steady support to Palestinian farmers and artisans.
Q: How does it work?
A: Palbox is a subscription service that automatically replenishes your supply of the best of Palestine. You will receive a Palbox every 3 months when you subscribe.
Q: What’s in each box?
A: You will always get (6 plus items):
- One Bottle of the finest Palestinian Fair Trade USDA Extra Virgin olive oil
- Palestinian food consumable items. We rotate all of our items yearly. We have previously had items such as Arabic coffee, dark chocolate covered dates, olive oil soap, za'atar, honey and maftoul
- A Palestinian cultural item such as ceramics, embroidery, music and art postcards
Q: How does Palbox help Palestine?
The restrictions Israel puts on Palestinian artisans & farmers to get their products out into the world make it harder and harder for them to make a living from their beloved craft. Whether it be harvesting sumac or hand-painted ceramics, we commit ourselves to supporting these families by delivering these products directly to you. To date, we have put over $100,000 into the Palestinian economy.
Q: When will I receive my first box?
A: We ship boxes on the 1st weekday of each month to customers who subscribed or make an order before our cut-off date of the 24th of the prior month. For example, if you subscribe between February 26th and March 25th, we will ship your Palbox April 1st. If you subscribe between March 26th and April 24rd, we will ship your Palbox on the first weekday of May.
Q: When is my credit card charged?
A: If you purchase the yearly plan you are billed once per year.
If you are on the quarterly plan you are billed quarterly and your credit card is charged immediatley when you make the order. For example, if you sign up January 23rd, your card is charged January 23rd and your first Palbox is shipped February 1st. Your card is charged for your second Palbox April 23rd and your second Palbox is shipped May 1st, and so on.
Q: Where are my orders ship from?
We currently ship all our orders from our main warehouse in Pennsylvania. You should expect your shipment within 2-3 business day.
Q: Do you ship internationally?
A: Currently we ship to the United States, Canada, Sweden, Ireland, Australia, Belgium, Brazil, France, Italy, Portugal, South Africa, Germany, Mexico, Kuwait, and the United Kingdom. Please be aware that any and all import taxes are the customer's responsibility.
Q: Where does the olive oil, come from?
A: We buy it from Al Ard, a Palestinian enterprise that provides premium agricultural goods produced by networks of smallholder groups in Palestine.
Q: What if my box arrives damaged?
A: Send us an email at customercare@palbox.org and we will send you a replacement for the damaged product.
Q: Does my subscription auto-renew?
A: Yes, subscriptions auto-renew for the same subscription period that you signed up for, but it’s easy to cancel if you decide to do so.
Q: How can I cancel or manage my account?
A: You can easily manage your subscription by logging into your account in the link that was emailed to you when you signed up. If you choose to cancel, your cancellation will take effect at the end of your current subscription cycle.
Q: Help! My bank or credit card company says my payment to Palbox might be a fraudulent charge! What's going on?
A: Depending on the security measures provided by your bank or credit card, you may receive a notification asking you to confirm that you made a recurring payment purchase. Simply notify your bank or bank or credit card provider that you approve the purchase.
Q: I have a question that I can't find the answer to, where can I go to for help?
A: We'll be happy to help you! Email us at customercare@palbox.org .
750 ml of Palestinian Olive Oil (AL'ARD)
Full-flavored, cold pressed, extra virgin, and Fair Trade, too. Simply the best that Palestine has to offer. Palestinian families give names to their trees and treat them like family members that are sometimes more than a millennium old.
Palestine Freekeh
Freekeh is a Middle Eastern grain that's similar to couscous in some ways, but has a unique flavor and texture.
Freekeh is a green durum wheat that is harvested while young, then roasted to give it a unique smoky flavor. It's a nutrient-rich grain, high in protein and fiber, and is a traditional staple in Palestinian kitchens.
It's versatile and can be used in soups, salads, or as a base for various dishes. This Freekeh is sourced from several Palestinian farmers from villages in the westbank such Aja, Jenin, silt Althher and jaba’.
Rosemary from the Mountains of Palestine
Rosemary is known for its robust aroma and distinctive flavor, which make it a popular herb in cooking. This rosemary is hand-picked from the mountains of Palestine, known for its rich soil and favorable growing conditions.
The herb is dried naturally to preserve its aromatic and flavorful qualities. It's perfect for enhancing the taste of meats, vegetables, and baked goods. Picked from the Nassar farm in Bethlehem, Palestine and mixed and packaged by a small women-led business.
Tarteez (Embrodiery) Purse
Tatreez is an ancient Palestinian embroidery art form that uses colorful stitching and symbolic motifs to tell stories about Palestinian life and culture.
Each purse is handmade by skilled artisans, incorporating intricate patterns that tell stories of Palestinian heritage and culture. These purses are not only beautiful but also support the artisans' livelihoods and help preserve traditional crafts.
This purse was specifically designed for our Palbox customers and supports a Palestinian women led cooperative in Hebron.
Palestine Shatta
Palestinian Shatta is a hot chili sauce that originated in Gaza. Made with peppers, salt and olive oil.
This traditional condiment adds a burst of flavor and heat to any dish or salads, making it a staple in Palestinian cuisine. It's perfect for those who love spicy food and want to add an authentic touch to meals.
Rand Dabour Postcard
Rand Dabbour is a Ramallah-based Palestinian artist renowned for her innovative approach to transforming historical photographs of Palestinian life. She employs modern techniques, particularly digital manipulation and colorization, to breathe new life into black-and-white images from the past. By adding vibrant colors and dynamic textures, Dabbour creates a bridge between the historical and contemporary, inviting viewers to experience the enduring beauty and spirit of Palestinian culture.
Her work captures the resilience and enduring relevance of the Palestinian people, reminding audiences that the stories and experiences of the past continue to shape the identity and strength of the present.